Terms, Cancellation Policy & FAQ

1. Terms & Requirements

• Height & Age Requirements:

  • Minimum height: 145 cm

  • Minimum age: 12 years old (Participants under 18 must be accompanied by an adult).

• Alcohol & Drug Policy:

  • Operating a bicycle under the influence of alcohol or drugs is strictly prohibited by Japanese law.

  • Pregnant guests or anyone under the influence will not be allowed to participate.

• Personal Belongings:

  • Luggage storage is not provided on-site. Please manage your personal belongings and valuables at your own risk during the tour.

• Safety & Compliance:

  • Helmets are provided and must be worn at all times during the ride.

  • Guests must follow Japanese traffic rules and tour guide instructions. Failure to follow safety rules may result in immediate tour termination without a refund.

• Changes to Itinerary:

  • Routes, cafes, or restaurant stops may change due to traffic conditions, local events, or venue closures. In such cases, equivalent alternatives will be provided.

• Additional Guests & Changes:

  • Additional guests are subject to vehicle/equipment capacity and availability. Please contact us in advance to confirm availability, as we may not be able to accommodate additions depending on the situation.

  • For Cycling Tours: If additional guests are requested within 24 hours of the scheduled meeting time, any additional fee must be paid in cash on-site.

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2. Cancellation & Refund Policy

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Customer Cancellations

• Up to 24 hours prior to the scheduled meeting time:

Cancellations are permitted. A full refund will be issued minus a 6% transaction processing fee.

• Within 24 hours of the scheduled meeting time or No-Show:

100% non-refundable.

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Rescheduling Policy

• More than 24 hours prior to the scheduled meeting time:

  Date and time changes are permitted free of charge, subject to tour availability.

• Within 24 hours of the scheduled meeting time:

  Date/time changes are not permitted, and standard cancellation terms will apply.

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Weather & Safety Cancellations by Operator

Safety is our top priority. Since E-bike tours cannot be operated safely in wet, freezing, or severe weather conditions, the tour will be canceled under the following circumstances:

• Rain, Snow, or Freezing Conditions:

  If the weather forecast (as of 6:00 PM JST the day before) predicts a 50% or higher chance of rain or snow, continuous precipitation, or icy road conditions during tour hours.

• Severe Weather Warnings:

  If official weather advisories/warnings (heavy rain, heavy snow, strong winds, lightning, typhoons) are issued for the Lake Yamanaka / Mt. Fuji area.

• Road Safety Hazards:

  If road conditions are deemed unsafe due to severe weather or snow accumulation.

Refund & Rescheduling for Weather Cancellations:

• If the tour is canceled by us due to weather or safety reasons, you will receive a 100% full refund with NO fees deducted (or you may choose to reschedule to an available date).

Important Note on Mt. Fuji Visibility:

• Overcast weather or low visibility of Mt. Fuji does NOT qualify for cancellation or refunds. Tours will run as scheduled on cloudy days.

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3. FAQ

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Q1. Where is the meeting point? Is hotel pickup included?

Answer: Tours meet directly at the designated local meeting point in the Lake Yamanaka area. Hotel pickup is not included by default. If you require hotel pickup, please contact us in advance (an additional service fee applies).

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Q2. What should I wear and bring?

Answer: Please wear comfortable clothing suitable for cycling and athletic shoes (no high heels, boots, or loose sandals). Temperatures around Mt. Fuji can be cooler than central Tokyo, so bringing a windbreaker or warm layer is recommended. Please bring your own water bottle and small personal items in a backpack.

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Q3. What if I have medical conditions or health concerns?

Answer: If you have pre-existing cardiovascular conditions, mobility restrictions, or other medical concerns, please consult a physician prior to booking. You will be asked to complete a brief health assessment before the tour.

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Q4. What happens if it rains unexpectedly during the tour?

Answer: If weather conditions deteriorate unexpectedly during the tour, your guide will prioritize safety and may adjust the route, seek shelter, or pause the ride.

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Q5. Can I add more guests to my booking?

Answer: Additional guests are subject to capacity and availability. Please contact us in advance to confirm. For Cycling Tours, if guests are added within 24 hours of the scheduled meeting time, the additional fee must be paid in cash on-site.