Terms, Cancellation Policy & FAQ

1. Terms & Requirements

 

• Private Tour Only: All tours are fully private. Your group will never be combined with other guests.​​

• Group Size: Up to 5 guests. For groups of 6 or more, please contact us in advance.

• Included: Lunch or light meal, tax, driver fee, parking fee, and guide fee.

• Not Included: Entrance fees, locker fees, shrine/temple offerings (osaisen), and other incidental expenses incurred outside the tour.

• Children: Guests under 18 must be accompanied by an adult. If you are traveling with young children who need a child seat, please let us know at the time of booking.

• Health & Pregnancy: Some stops involve walking on uneven paths. Pregnant guests and guests with medical conditions or limited mobility are welcome, but please let us know in advance so we can adjust the pace and route.

• Scent Sensitivity: Some tour options include an aroma experience as an add-on. If your itinerary includes this, please inform us in advance of any allergies or sensitivities to fragrances or essential oils.

• Dietary Requirements: Please inform us of any allergies or dietary requirements (vegetarian, halal, etc.) at the time of booking. Availability depends on the date and venue, and we will do our best to offer suitable alternatives.

• Personal Belongings: Please keep valuables with you at all times. We are not responsible for items left in the vehicle or lost during the tour.

• Alcohol & Drugs: Guests under the influence of alcohol or drugs may be denied participation, at the guide's discretion, for safety reasons.

• Smoking: Smoking is not permitted inside the vehicle. Please ask your guide about designated smoking areas during stops.

• Safety Compliance: Guests must follow the guide's and driver's instructions at all times. Failure to comply with safety instructions may result in immediate termination of the tour without a refund.

• Extended Time: If the tour is extended due to the guest's delay or failure to follow instructions, additional charges may apply.

• Early Finish: If the tour ends earlier than the scheduled duration (e.g., within 8 hours), no refund will be issued for the unused time.

• Delays: We are not responsible for any costs or losses resulting from delays caused by weather, traffic, or other conditions beyond our control (e.g., missed trains, late fees, or other travel arrangements).

• Payment: Full payment is required at the time of booking via our online payment link.

• Lost Property: If an item is found after the tour, we will make reasonable efforts to contact you and arrange return, at the guest's expense. We are not responsible for items not recovered.

• Photography & Media: Photos or videos taken during the tour may be used for promotional purposes (e.g., social media, website), unless the guest opts out in advance.

• Changes to Itinerary: Stops may change due to traffic, weather, local events, or venue closures. In such cases, equivalent alternatives will be provided.

• Additional Guests & Changes: Additional guests are subject to vehicle capacity and availability. Please contact us in advance to confirm.​

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2. Cancellation & Refund Policy

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Customer Cancellations

• Up to 24 hours prior to the scheduled meeting time:

Cancellations are permitted. A full refund will be issued minus a 6% transaction processing fee.

• Within 24 hours of the scheduled meeting time or No-Show:

100% non-refundable.

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Rescheduling Policy

• More than 24 hours prior to the scheduled meeting time:

  Date and time changes are permitted free of charge, subject to tour availability.

• Within 24 hours of the scheduled meeting time:

  Date/time changes are not permitted, and standard cancellation terms will apply.

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Weather & Safety Cancellations by Operator

This tour operates rain or shine. On rainy days, your guide will adjust the itinerary to include indoor and weather-friendly stops.

• The tour will be canceled only if official weather warnings (heavy rain, heavy snow, strong winds, typhoons) are issued for the Lake Yamanaka / Mt. Fuji area, or if roads are closed or deemed unsafe.

• Road Safety Hazards:

  If road conditions are deemed unsafe due to severe weather or snow accumulation.

Refund & Rescheduling for Weather Cancellations:

• If the tour is canceled by us due to weather or safety reasons, you will receive a 100% full refund with NO fees deducted (or you may choose to reschedule to an available date).

Important Note on Mt. Fuji Visibility:

• Overcast weather or low visibility of Mt. Fuji does NOT qualify for cancellation or refunds. Tours will run as scheduled on cloudy days.

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3. FAQ

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Q1. Is hotel pickup included?

Answer: Pickup and drop-off within the Lake Yamanaka area are included free of charge. Private transfers from Tokyo are also available — please contact us for pricing.

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Q2. What should I wear and bring?

Answer: Comfortable walking shoes and layered clothing are recommended. If your itinerary includes hiking or cycling, please wear long pants. Temperatures around Mt. Fuji can be much cooler than in central Tokyo. An umbrella or rain jacket is recommended in rainy season.

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Q3. Can the itinerary be customized?

Answer: Yes. The tour is fully private, and we are happy to adjust the itinerary to your interests and pace. Please share your requests at the time of booking.

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Q4. What happens if it rains?

Answer: The tour runs as scheduled, and your guide will adjust the route to include indoor stops.

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Q5. Can I add more guests?

Answer:

Additional guests are subject to vehicle capacity and availability (up to 5 guests total; for 6 or more, please contact us in advance).

Emergency Contact: For urgent matters on the day of your tour, please contact us via WhatsApp at +81 90 8217 9193.